The launch of the Document Services Valley Open Innovation Center results from Océ joining forces with Maastricht University and Exser. Within Document Services Valley, companies and educational institutions work together on developing new document services. In an open innovation setting, these partners can benefit from shared facilities and knowledge. The combination of these assets aim to establish an environment to foster start-up companies.



Océ is one of the world’s leading providers of document management and printing for professionals. The broad Océ offering includes office printing and copying systems, high speed digital production printers and wide format printing systems for both technical documentation and color display graphics. Océ is also a foremost supplier of document management outsourcing. Many of the world’s Fortune 500 companies and leading commercial printers are Océ customers. The company was founded in 1877. With headquarters in Venlo, The Netherlands, Océ is active
in approximately 100 countries and employs some 22,000 people worldwide. Total revenues in 2009 amounted to € 2.6 billion. Océ is listed on Euronext in Amsterdam.



In 2010 Océ joined the Canon Group of companies, headquartered in Tokyo, Japan, to create the global leader in the printing industry. Canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. Canon employs approximately 170,000 people worldwide. Global revenues in 2009 were $35 billion.



Service Science Factory is an innovative place where students, researchers and professionals work in a pressure-cooker environment on inventing new or improving existing services. It offer companies, governmental entities or different organizations the possibilities to present their problems to Service Science Factory’s dedicated project teams and – after six to eight weeks – receive a working solution: a complete service or its prototype. Since the start of Service Science Factory in 2009, several projects were completed for clients such as Siemens, Océ, APG, Chemelot Campus and Ziggo.
This research was conducted by Aditya Pawar (user experience researcher) and Wiebke Eberhardt (marketing researcher), who were advised, supported and guided by Professor Jos Lemmink (founder Service Science Factory), Jochen Barth (managing director Service Science Factory),  Professor Paul Iske (strategic advisor Service Science Factory) and Professor Bart Nieuwenhuis (Founder, Exser).



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